HAHA VENDING is committed to providing clear and reliable warranty and after-sales support. This policy sets out the applicable warranty period, warranty coverage, service arrangements, exclusions, out-of-warranty support, and extended warranty options.

1. Warranty Period

The warranty period for Product hardware is twenty-four (24) months, starting from the Activation Day.

During the Warranty Period, HAHA VENDING shall warrant the Product against malfunctions arising from product quality defects.

2. Warranty Coverage

During the Warranty Period, for Product malfunctions caused by quality defects, HAHA VENDING shall provide:

• Replacement parts required for the covered repair
• Remote technical support free of charge
• Logistics costs for replacement parts provided under warranty

3. Remote Training & Technical Support

Following delivery of the Products, HAHA VENDING shall provide remote guidance to the Customer free of charge in respect of:

• Installation
• Operation
• Maintenance
• Training
• Technical consultation and troubleshooting

The purpose of this support is to help ensure that the Customer is able to operate the Products independently and correctly.

4. On-Site Service

If the Customer requires on-site installation services for the Product, applicable fees shall be paid by the Customer.

If a defect in the Product requires repair by HAHA VENDING, HAHA VENDING shall respond after receiving notification of the issue.

If the defect falls outside the scope of the Warranty Terms, HAHA VENDING shall provide the Customer with a proposed solution and the corresponding fee schedule for the Customer’s selection.

5. Replacement Parts & Returns

During the Warranty Period, for Product malfunctions caused by quality defects, HAHA VENDING shall provide replacement parts free of charge.

Where HAHA VENDING provides replacement parts and requests the return of designated replaced parts, the Customer shall return such parts to the designated warehouse within twenty (20) business days.

The logistics costs incurred for returning the requested parts shall be borne by HAHA VENDING.

If the Customer fails to return the requested parts within the specified period, the replaced parts shall be deemed to have been purchased by the Customer.

6. Warranty Exclusions

During the Warranty Period, HAHA VENDING shall not be obligated to provide free warranty services if the damage is caused by:

• Human factors
• Improper use
• Installation of unverified parts or materials by the Customer

If the equipment cannot function normally due to an unstable network environment, this shall not be considered a Product quality issue.

The Customer may need to replace the IoT card or change the installation location. HAHA VENDING shall assist the Customer in resolving issues caused by the network environment.

7. Out-of-Warranty Service

Outside the Warranty Period, the Customer shall pay for:

• New replacement parts
• On-site repair costs

The replaced parts do not need to be returned to HAHA VENDING.

Specific charges shall be based on HAHA VENDING’s applicable service standards.

8. Extended Warranty

Extended warranty coverage may be purchased only within the original 2-year manufacturer’s warranty period.

Available extended warranty options include:

• 1-Year Extended Warranty
• 2-Year Extended Warranty
• 3-Year Extended Warranty

The maximum extended warranty period is 3 years, with a maximum total warranty period of 5 years, including the original 2-year manufacturer’s warranty.

Extended warranty coverage includes:

• Free spare parts
• Remote technical support
• Original manufacturer hardware faults, including components such as the motherboard, refrigeration system, and payment module

Extended warranty coverage does not include damage caused by:

• Human factors
• Natural disasters
• Power surges or power fluctuations
• Consumables, including product channels, door gaskets, LED screen protectors, and similar items
• Unauthorized third-party maintenance or modification

The applicable extended warranty fees, service terms, payment requirements, and effective date shall be subject to the applicable Extended Warranty Agreement.

9. After-Sales Support

For after-sales service and technical assistance, customers in Europe can contact HAHA VENDING through the following channels:

WhatsApp Support For after-sales service, troubleshooting, and service coordination.

APP Support For technical consultation and online support through the HAHA VENDING app.